Hours

• Customer service hours are Monday through Friday 9:00 a.m. to 6:00 p.m. CST

Terms and Conditions

• New Accounts must provide the following information:

  • A business phone listing verifiable through directory assistance

  • Proof of liability insurance

  • Pictures of your business including: storefront, warehouse, bike department, and shop area

  • A completed Trialtir New Dealer Application

  • Commercial business location that can accept daily deliveries

• All New Accounts have terms of COD-Certified Funds or Credit Card until a Customer Inquiry Form or New Dealer Application is completed and on file. UPS requires payment with a cashier’s check or money order. After submission of a Customer Inquiry Form or New Dealer Application an account may be changed to C.O.D. Company Check or Credit Card.

• There will be a $25.00 service charge added to your account for all returned checks.

• Credit cards are charged at the time of shipment.

• Open Terms may be available upon approval of a Dealer Credit Application.

• Past Due Accounts are:

  • subject to a finance charge accrued at a rate of 1-1/2% monthly

  • will have their terms changed to C.O.D. Company Check or Credit Card

  • and will lose all preseason privileges

  • Orders will be held until released by our accounting department.

  • Accounts requiring collection agency intervention will have account terms changed to COD –Certified Funds. The fees accrued will be added to your account balance and collected.

• We ship F.O.B. (freight on board) Trailtir Dock-Houston, TX.

Orders & Shipping

• Trialtir U.S.A. ships via UPS ground or Emery Express ground carrier whichever is more economical unless otherwise specified on the P.O.
• We keep Backorders open for 3 Months unless otherwise specified on the P.O.
• Backorders must be cancelled by fax or by email. Backorders are indicated on the invoice.
• We strongly suggest placing all orders via FAX or E-MAIL to reduce ordering and shipping mistakes. Trialtir U.S.A. will assume responsibility for mis-ships if written proof is available.
• Shipping errors must be reported immediately. After seven calendar days from receipt the invoice will be assumed correct.
• Frame, fork and/or bike damage must be reported within seven calendar days from receipt to be considered for warranty.
• Products returned without a Trialtir U.S.A. issued Return Authorization Number marked clearly on the outside of the package will be refused.
• Return Authorization Numbers are valid for 30 days from the date of issue.
• You are responsible for reporting any Shipping Damage to the carrier and following the carrier’s instructions for any claims.
• Any refused order is subject to a 15% Restocking Fee and all applicable freight costs.
• Any returned items are subject to a 15% Restocking Fee.

Warranties